SVR Educational Society is committed to providing quality materials and services to beneficiaries, donors, and customers. This Return & Refund Policy explains the conditions under which products may be returned or refunded.

1. Eligibility for Returns

• You received a damaged, defective, or incorrect product.
• The product delivered does not match the description provided.
• The product has manufacturing issues.

Products must be returned within 7–10 days from the date of delivery.

2. Non-Returnable Items

• Digital products (e-certificates, downloads)
• Donation receipts or acknowledgements
• Customized or personalized items
• Products damaged due to misuse, mishandling, or normal wear and tear

3. Condition of Returned Items

• The product must be unused and in its original packaging.
• All accessories, manuals, and labels must be included.
• Proof of purchase (invoice or receipt) must be provided.

4. Return Process

To initiate a return:

• Contact us at [Add phone/email] with your order details.
• Provide photos or proof of the issue (if applicable).
• Our team will review the request and provide instructions for return shipping.
• Return shipping charges may apply unless the error is from our side.

5. Refund Policy

Refunds are issued only under the following conditions:

• Product is returned in acceptable condition.
• The issue has been verified by our team.
• The product cannot be replaced due to stock unavailability.

Refunds will be processed through:

• Original payment method (if applicable)
• Bank transfer (in case of manual payments)
• Store credit (if chosen by the customer)

Refund processing time: 7–14 working days after approval.

6. Replacement Policy

• If the issue is from our side, the item will be replaced at no extra cost.
• Customers may request an exchange—subject to stock availability.

7. Cancellation Policy

• Orders can be cancelled within 24 hours of purchase if not yet shipped.
• Once shipped, cancellation is not possible; the return policy will apply.

8. Products Distributed as Part of Charity

• Items provided free of cost under welfare or educational programs are not eligible for return or refund.
• Exceptions apply only in cases of damaged or defective materials.

9. Contact for Return & Refund Support

For any return, refund, or exchange queries, please contact:
SVR Educational Society
[Add phone / email / address here]